General Terms and Conditions (dated 16.03.2021)

§ 1 Scope of Application
The following T&Cs apply to all orders placed via our online shop.

§ 2. Contractual partner, formation of contract
The purchase contract is concluded with Schuhe Lüke GmbH.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

§ 3. Contract language, saving of the contract text
The language available for concluding the contract is English. ?

We save the text of the contract and forward the order data and our T&Cs to you by e-mail . The text of the contract cannot be accessed via the internet for security

§ 4. Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

We only dispatch goods en route; pick up by the customer is not possible. 

§ 4. Payment
The following payment methods are basically available in our online shop:

Advance payment?
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

Cash on delivery?
You will directly pay the purchase price with the deliverer. No additional costs will apply.

Credit Card
With the submission of the order, you are sending us your credit card details at the same time.?

After your identification as the legal cardholder, directly after the contract conclusion, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card. 

Amazon Pay
In the ordering process, you will be redirected to the website of the online provider Amazon even before completing the ordering process in our online shop. There you can select the delivery address and payment method saved with Amazon and confirm the payment instruction to Amazon. You will then be redirected back to our online shop where you can complete the ordering process. After submitting the order, we request Amazon to initiate the payment transaction and thereby accept your offer.

PayPal, PayPal Express
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction. ?

Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process. 

PayPal Plus
Within the context of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be forwarded to PayPal's online website. You may enter your payment details there and confirm the use of your data by PayPal and the payment instructions to PayPal. 

??If you have selected the invoice payment type, in order to pay the invoice amount, you do not need to be registered with PayPal. After a successful address and creditworthiness check and placement of your order, we will assign our claim to PayPal. In this case, you may only pay to PayPal with a debt-discharging effect. For payment processing via PayPal – in addition to our GTC – the GTC and data protection policy of PayPal shall apply.

Further information and the complete terms and conditions of PayPal for invoice purchase can be found here: and further on

§ 6. Retention of title?
The goods shall remain our property until full payment is made.

§ 7. Damage during delivery?
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

§ 8. Data storage and usage
(1) We store, process and use the personal data you provide on the order form to execute your order. Some of this data is passed on to the transport companies commissioned by us to process your order (e.g. delivery and package announcement).

(2) Upon written request, you will receive a list of your personal data stored by us free of charge. We will correct inapplicably stored data upon your written request. As far as you consent to us to use your personal data in a way not already legally permitted, you can revoke this consent at any time.

§ 9. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract.? For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.

Customer service:
Phone 0761 380 90 91,
Service hours : Mo-Fr 8.30am – 6.00pm.

§ 10. Liability?
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

- for injury to life, limb or health
- for deliberate or grossly negligent breach of duty
- for guarantee commitments, where agreed
- towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

§ 11. Code of conduct
We have submitted to the following codes of conduct:?Trusted Shops Quality Criteriabr ?

§ 12. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at

We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is: Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein,

General Terms and Conditions of Schuhe Lüke GmbH (dated 16.03.2021)
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