Privacy Policy

Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.

Access data and hosting

You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request.

These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to art. 6 (1) 1 lit f GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.

Third-party hosting services

Data are also processed by a third-party provider that we have engaged to render hosting and website presentation services on our behalf. This provider processes on its servers all data that are collected in the manner specified below when you visit our website or fill in forms made available for this purpose in our online shop. Data are processed on other servers only in the scope described herein.

This service provider is based in an EU or EEA member state.

Data collection and use for processing the contract and for opening a customer account

We collect personal data that you voluntarily submit to us when you place an order, contact us (e.g. via contact form or by email) or open a customer account with us. Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request or open your customer account, and you would otherwise not be able to complete your order and/or create your customer account or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to art. 6 (1) 1 lit b GDPR. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account.

Transfer of data

We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to art. 6 (1) 1 lit. b GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies. 

DHL Express / DHL


We attach great importance to the protection of your personal data and comply with the provisions of the General Data Protection Regulation (DSGVO). Within the framework of this data protection declaration, we would like to inform you about the handling of your personal data in connection with the use of DHL Express and the forwarding of your e-mail address to DHL.

Purpose of data processing and legal basis
In order to provide you with the best possible experience when using our online store, we work with DHL Express as well as DHL as a shipping service provider. When processing your order, it is necessary to pass on your e-mail address to DHL so that you can be informed about the shipment status of your package.

The legal basis for processing your email address and passing it on to DHL is Article 6(1)(b) DSGVO, as this processing is necessary for the performance of a contract, namely the contract for the shipment of the goods you ordered.

Disclosure of the e-mail address to DHL Express / DHL.
After you have placed an order in our online store, we will pass on your e-mail address to DHL Express or DHL. DHL Express or DHL will only use your e-mail address to send you information about the shipment status of your package.

DHL Express or DHL is obliged to protect your personal data in accordance with the DSGVO and other applicable data protection laws. The data protection provisions of DHL as well as DHL Express apply in this regard.

By using our online store and placing an order, you agree to the processing of your e-mail address and the transfer to DHL Express or DHL in accordance with this privacy policy.

Use of data for payment processing

Credit assessment and scoring in the case of selecting BillSAFE (PayPal purchase on invoice)

If you select the "purchase on invoice" payment type offered by the PayPal service, you will be asked during the ordering process to provide your consent to the transfer to PayPal of the data required for the processing of the payment and for identity and credit assessment according to art. 6 (1) 1 lit a GDPR. If you give your consent, those data will be transferred to PayPal. For identity and credit assessment purposes, PayPal or partner companies engaged by PayPal transfer data to credit reference agencies from which they obtain information including, as the case may be, information on the customer''s creditworthiness, developed based on actuarial methods and calculated using, among other things, the customer address data. For details regarding the above-mentioned procedure and the credit reference agencies please see the privacy policy of PayPal.?PayPal uses the information it obtains about the statistical probability of default for making a well-balanced decision about the establishment, performance or termination of the contractual relationship.?

You may revoke your consent by notifying PayPal thereof at any time. However, PayPal may be further authorised to process, use and transfer your personal data if this is necessary or legally required for the purpose of payment processing according to the contract or if this follows from a court or administrative order.

Integration of the Trusted Shops Trustbadge

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.

This serves the protection of our legitimate interests in the optimal marketing of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. The Trustbadge and the advertised trust badge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.?With every use of the Trustbadge, the web server automatically saves a so-called server log file which contains e.g. your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.?Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.

Cookies and web-analysis

To improve the user experience on our website and enable you to use its certain features in order to show suitable products or conduct market research, some pages of this website use the so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer according to art. 6 (1) 1 lit a GDPR that are overriding in the process of balancing of interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (that’s the so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or generally. Every browser has a different policy for managing the cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser, see the links below:?

Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
?Safari™: https://support.apple.com/de-de/guide/deployment/depf7d5714d4/web
Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en?
Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?
Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html


Please note that disabling cookies may limit your access to some features of our website.

In the following we list the cookies used in our web store for you in table form:

Email newsletter and postal advertisement

If you register for our newsletter, we will use the data required for this purpose or data provided separately by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO.

You can unsubscribe from the newsletter at any time and can either be done by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this which is permitted by law and about which we inform you in this declaration.

If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter.

In order to ensure that the newsletter is sent by mutual agreement, we use the so-called double opt-in procedure. In the course of this procedure, the potential recipient can be added to a distribution list. Subsequently, the user receives a confirmation e-mail to confirm the registration in a legally binding manner. Only if the confirmation is received, the address is actively added to the distribution list. We use this data exclusively for sending the requested information and offers.


This website uses Newsletter2Go for sending newsletters. The provider is Newsletter2Go GmbH, Nürnberger Straße 8, 10787 Berlin, Germany.

Newsletter2Go is a service that can be used, among other things, to organize and analyze the dispatch of newsletters. The data you enter to subscribe to the newsletter is stored on the servers of Newsletter2Go in Germany.

If you do not want to receive analysis from Newsletter2Go, you must unsubscribe from the newsletter. For this purpose we provide a link in every newsletter message. You can also unsubscribe directly on the website.

Data analysis by Newsletter2Go

With the help of Newsletter2Go we are able to analyze our newsletter campaigns. For example, we can see whether a newsletter message has been opened and which links have been clicked on, if any. In this way we can determine which links were clicked on particularly often.

In addition, we can see whether certain previously defined actions were carried out after opening/clicking (conversion rate). For example, we can see whether you have made a purchase after clicking on the newsletter.

Newsletter2Go also allows us to divide the newsletter recipients into different categories ("clustering"). Thereby the newsletter recipients can be divided e.g. by age, gender or place of residence. In this way the newsletters can be better adapted to the respective target groups.

Detailed information about the features of Newsletter2Go can be found in the following link:
https://www.newsletter2go.de/features/newsletter-software/

E-mail newsletter without registration and your right to object

We will use your e-mail address exclusively for our own advertising purposes for sending direct advertising for our own similar goods or services, irrespective of the processing of the contract. If you do not agree to this, you can object to the use at any time. The objection can be declared by any means of communication, not only by e-mail. However, it must reach us in order to become effective. This does not incur any costs other than the transmission costs according to the basic rates. The contact details for exercising the objection can be found in the imprint; you can also use the corresponding link in the newsletter for this purpose. Your email address will then be removed from the distribution list.

If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of Section 7 (3) of the German Unfair Competition Act (UWG), to regularly send you offers by e-mail for similar products to those you have already purchased from our range. This serves to protect our legitimate interests in addressing our customers in an advertising manner, which outweigh our interests in the context of a balancing of interests.

You can object to this use of your e-mail address at any time by sending a message to the contact option described in this data protection declaration or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.

Contact e-mail address: datenschutz@schuhe-lueke.de 

Sending of evaluation requests by e-mail

If you have given us your express consent to do so during or after placing your order in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, we will use your e-mail address to request an evaluation of your order via the evaluation system we use. This consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or via a link provided for this purpose in the evaluation request.

The evaluation requests may also be sent by our service providers in the course of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.
 
Postal advertising and your right of objection

In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by mail. This serves to protect our legitimate interests in an advertising approach to our customers, which outweigh our interests in the context of a balancing of interests pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO. In this context, your personal data may be processed and used by Schuhe Lüke GmbH for promotional purposes, for the purpose of investigating your purchasing preferences and sending you advertising and/or direct marketing materials based on purchases you have already made, or when using your personal data to send you birthday mailings when you provide your date of birth when registering for the newsletter.

Using of Google (Universal) Analytics for web analytics

For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.com). This serves the protection of our legitimate interests in the optimised presentation of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website are as a rule transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.?

Google LLC is headquartered in the USA and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate  here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.?

You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link: http://tools.google.com/dlpage/gaoptout?hl=de

Alternatively to the browser plugin, you may click this link, to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again.

Google Analytics (Dynamic) Remarketing

 
1. description, purpose and scope of data processing
Our websites use the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This feature allows advertising audiences created with Google Analytics Remarketing to be linked to the cross-device capabilities of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages that have been customized for you on one device (e.g., cell phone) can be displayed on another of your devices (e.g., tablet or PC) depending on your previous usage and surfing behavior on that device.

2. duration of storage, objection and removal options
If you have given permission, Google will link your web and app browsing history to your Google Account for this purpose. This allows the same personalized advertising messages to be delivered on any device you sign in with your Google Account.

To support this feature, Google Analytics collects Google-authenticated user IDs that are temporarily linked to our Google Analytics data to define and create audiences for cross-device advertising.

You can opt-out of cross-device remarketing/targeting permanently by deactivating personalized advertising in your Google Account, following this link: https://adssettings.google.com.

3. legal basis for data processing
The summary of the data collected in your Google Account is based solely on your consent, which you can give or withdraw to Google (Art. 6 para. 1 lit. a DSGVO). For data collection processes that are not merged into your Google Account (e.g. because you do not have a Google Account or have objected to the merging), the collection of data is based on Art. 6 para. 1 lit. f DSGVO. The legitimate interest arises from the fact that the website operator has an interest in the anonymized analysis of website visitors for advertising purposes.

4. information from the third party provider
Further information and the privacy policy can be found in Google's privacy policy at: https://www.google.com/policies/technologies/ads/.


Privacy Policy regarding Google Maps

 
This page uses the map service Google Maps via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps it is necessary to save your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission. The use of Google Maps is in the interest of an appealing representation of our online offers and at an easy findability of the places indicated by us on the website. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. For more information on how we handle user data, please see Google''s privacy policy: https://www.google.de/intl/de/policies/privacy/

Privacy policy regarding Google WebFonts

 
This site uses so-called web fonts provided by Google to uniformly display fonts. When you call up a page, your browser loads the required Web fonts into your browser cache to display texts and fonts correctly. To do this, the browser you are using must connect to Google''s servers. This gives Google knowledge that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO. If your browser does not support web fonts, a default font is used by your computer. Further information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google''s privacy policy: https://www.google.com/policies/privacy/.

Social media plugins

Using of social network plugins of Facebook, Instagram

 
Our website uses so-called social network plugins (“plugins”). ?If you call a page of our website that contains such a plugin, your browser will establish a direct link to the servers of Facebook, Google, Twitter or Instagram. Then, the content of the plugin will be transferred by the relevant provider directly to your browser and integrated within the page you are viewing. This allows the providers to obtain information that you viewed the page of our website in your browser, also if you do not have an account with the relevant provider or are currently not signed in. This information (including your IP address) will be sent from your browser directly to the relevant provider’s server (which may be in the USA) and stored there. If you have signed in to your social network account, the providers will be able to directly attribute your visit to our website to your social network account. If you interact with the plugins, e.g. click the ''Like'' or ''Share'' button, this information will be also sent directly to the provider’s server and stored there. In addition, the information will be published on the social network page and your contacts will be able to see it. This serves the protection of our legitimate interests in the optimal marketing of our website according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests.

To find out more about the purpose and scope of collection, further processing and use of the data by the Providers, and to learn about the available contact options and your rights in this respect and how you can customise your browser to better protect your privacy, please see the data privacy policies of the providers:

https://en-gb.facebook.com/policy.php 
https://help.instagram.com/155833707900388
?http://www.addthis.com/privacy/privacy-policy

If you do not want the social networks to attribute the data collected through our website directly to your social network account, you must sign out of the relevant account before visiting our website. You may also use add-ons for your browser, e.g. the "NoScript" script blocker (http://noscript.net/), to stop plugins.

Facebook Pixel, Facebook Custom Audiences and Facebook Conversion

Within our online offer, the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are resident in the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), is used.

With the help of the Facebook pixel, Facebook is on the one hand able to determine you as a visitor to our online offer as a target group for the presentation of advertisements (so-called "Facebook Ads"). Accordingly, we use the Facebook Pixel to display the Facebook Ads placed by us only to those Facebook users who have also shown an interest in our online offer or who exhibit certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) which we transmit to Facebook (so-called "custom audiences"). With the help of the Facebook pixel, we also want to ensure that our Facebook Ads correspond to the potential interest of the users and are not annoying. With the help of the Facebook Pixel, we can further track the effectiveness of Facebook Ads for statistical and market research purposes by seeing whether users are redirected to our website after clicking on a Facebook Ad (so-called "conversion").

Facebook Privacy Policy
The processing of data by Facebook is carried out in accordance with Facebook's Data Use Policy. Accordingly, general information on the presentation of Facebook Ads, in the Facebook Data Usage Policy. Specific information and details about the Facebook pixel and its functionality can be found in the Facebook help area.

Basis
The use of the Facebook pixel and the storage of "conversion cookies" is based on Art. 6 para. 1 lit. a DSGVO.

Objection
You may object to the collection by the Facebook pixel and use of the data to display Facebook ads. To control what types of ads are displayed to you within Facebook, you can go to the page set up by Facebook and follow the instructions on usage-based advertising settings.  The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices. You can also object to the use of cookies for audience measurement and advertising purposes via the deactivation page of the Network Advertising Initiative and additionally via the US website aboutads.info or the European website youronlinechoices.com.

Sending rating reminders by email:

Rating reminder by Trusted Shops

 
If, when or after placing your order, you have given us your express consent to doing so according to art. 6 (1) 1 lit a GDPR, we will disclose your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.com), so that they can email you a rating reminder. 

You may revoke your consent at any time by sending a message to the contact option specified below or directly to Trusted Shops.

Hubspot

We use Hubspot to respond to email inquiries from our customers. Hubspot is a cloud-based marketing, sales and customer service software solution provided by Hubspot, Inc, 25 First Street, 2nd Floor, Cambridge, MA 02141, USA ("Hubspot").

When you contact us through Hubspot, Hubspot stores the email address you provide and the content of your email. We may also store other personal data that you voluntarily provide to us, such as your address.

We use this data solely to respond to your inquiry and to improve our customer service. We do not share your data with third parties unless this is necessary to fulfill your request or for legal reasons.

By using Hubspot, your data may also be processed outside the European Union. However, Hubspot is committed to complying with the EU-US Privacy Shield Framework, which provides adequate data protection for personal data transferred from the EU to the US.

You have the right to request information about your personal data stored by us at any time, as well as to request its correction, deletion or restriction of processing. You may also object to the processing of your data at any time or withdraw your consent if the processing is based on your consent.

If you have any questions or concerns regarding the processing of your personal data, please contact us using the contact details provided in our imprint.

Contact possibilities and your rights

 
You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data.?

If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice.

You may also submit a complaint to the responsible data protection supervisory authority.

Right to object

If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.