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Frequently Asked Questions



Sizes marked with an [*] are already re-ordered or readily available and they will be dispatched as soon as they have arrived. You will be informed about the delivery date in your order confirmation.
For certain models you can choose [*Request] in the drop-down selection. Here you can request for sizes that are not listed. After receiving your inquiry, we will inform you if and how fast the desired size is deliverable. Please bear in mind that we can not provide this option for all our products, because we are subjected to the conditions of the respective manufacturers.
We offer exhibits at reduced prizes. The higher the rebate, the higher is the possibility of significant flaws or traces of fittings.
Payment of the goods may take place optionally by Paypal, prepayment or credit card.


Cash on delivery
The invoice amount is to be paid by cash to the delivering parcel service after receipt of the products. We will pay for the processing and cash on delivery fees.



Payment in advance
Within one to two working days you will receive an order confirmation with our bank details via e-mail. Alternatively, you can transfer the invoice amount via Paypal. Please use the send money feature of your PayPal account and send the invoice amount to paypal@schuhe-lueke.de.We will send out your order after receipt of payment. Ordered items will be reserved for 7 days after you have placed your order. We will cancel your order if we haven’t received the payment within this period.



Credit card
We accept Visa, MasterCard and American Express. To guarantee the protection of your credit card from third-party access, we will code your complete data with an SSL deciphering key. After choosing this method of payment, please keep your credit card at hand. You will be asked to insert your credit card number, the date of expiry as well as the card verification code.
The verification code is located on the back of your card. The three numbers typically appear beneath the signature strip. We debit your credit card only on the day of shipment. Please note that only prepayment will be accepted for orders from abroad.



PayPal

We also provide payment by PayPal for a safer and easier way to pay online. In case the automatic PayPal payment does not work you can send the invoice amount to paypal@schuhe-lueke.de.  Please indicate the order number you have received via e-mail as your reason of transfer.
We offer free shipping for orders over 99 EURO within Germany. For orders under 99 EURO we will calculate a shipping cost flat-fee of 5 EURO for post and packaging. Click here for overseas shipping costs.
We will send you a confirmation e-mail as soon as we have received your order. Items that are "readily available" will be delivered within a short time frame. You will receive an e-mail or phone call once we know the exact delivery date. Articles marked with "Pre-order now" are not immediately available and the delivery period depends on the availability of the manufacturer.
Can not wait to try on your new shoes? Do not worry, we will inform you immediately once your package is on its way. Wel will send you information about the tracking code with which you can check the actual status of your delivery.
Please send us an e-mail to info@schuhe-lueke.de – we want to provide our customers with a fast delivery. Once the parcel is already on its way, your order cannot be cancelled.
If you are not satisfied with your product, please do not hesitate to contact us. We will find a fast, non-bureaucratic and simple way to take care of your claim. Please note that we can only claim shoes that have been bought at our online-shop. If this is not the case, please contact the shop where you purchased the shoes

How to return a product? If you are not satisfied with the article you purchased, you can return it within 30 days.In the case of foreign deliveries, the shipping and return costs have to be paid by the purchaser. You will receive a credit note/ transfer in the amount of the purchase price on your giro account/paypal account/credit card as soon as the goods have arrived.

Please note that the sent goods should only be used for test purposes, as is usual when trying on goods in a retail store. In case of a wider use, we reserve the right to demand a sufficient substitute of value.

Privacy Policy


We are aware that it is very important to our customers that their personal data is handled with care. Therefore, we are very grateful for your confidence in Schuhe Lüke GmbH. We strictly conform to the standards of data protection.

Customer information is essential to guarantee the smooth processing of your orders and is solely used for this purpose. We refuse to sell or propagate the private information of our customers to third parties.
To preserve your data intact and visible during transmission, we encrypt the data with the most modern technical standards, the 128-bit encryption SSL (Secure Socket Layer).
We only store data that are necessary for your order. As for example:

1. your personal information (e.g. your address)
2. your order number, order sum, order date and your payment information. We only store your data with your consent. When ordering, you agree this by accepting our terms and conditions.
To ensure that your personal data is not intercepted while being transmitted, we encrypt your personal information with SSL ("Secure Socket Layer"). We use a 128-bit encryption, which is the current best safety level and also used for "online banking" for example. The 128-bit SSL encryption is supported by almost all modern browsers.

How it works: First, a secure connection between your browser and the server of the Schuhe Lüke GmbH is set up. This ensures that data is only sent from your computer to the server of the Schuhe Lüke GmbH. Only when a secure connection has been confirmed, your data is sent.
Schuhe Lüke GmbH is a family business in the third generation and vouches for quality and trust. Schuhe Lüke has been a successful shoe retailer since 1938. More about us here.

The main office of Schuhe Lüke GmbH is located on Schusterstraße 22 in 79098 Freiburg. Since 1994 the company is led by the managing directors Angelika, Heinrich, Tobias and Christoph Lüke. Schuhe Lüke GmbH is entered and registered under HRB 4740 at the district court in Freiburg.